Shopify Knowledge base moves into admin: what to check

Shopify has moved Knowledge base into Sales channels → Agentic → Knowledge base. The 26 October announcement gives merchants a new place to manage the non-product information AI agents can retrieve about their store, ahead of the standalone app’s retirement on 15 January 2027.

Start by checking what is already published. The migration is not simply an empty page waiting for approval.

Which facts moved?

Shopify’s announcement says stores below 1,000 facts had their written or edited facts transferred and published. Stores above 1,000 must manually add what they want to retain before the January deadline.

The Help Centre explicitly includes stores with exactly 1,000 facts in automatic migration. It describes a total capacity of 1,000 facts, including generated and additional facts. Check the actual migrated set rather than relying on the announcement’s shorter wording.

Publication depends on the source

According to the Help Centre, storefront scan results start unpublished, while facts linked to admin settings, such as policies and contact details, are published on creation. Published information is publicly accessible through Storefront MCP.

Custom storefronts and Agentic plan stores can add additional facts only. Password protection limits the scanner to admin information. These distinctions matter when deciding which team owns the review.

A practical pre-BFCM review

Our recommendation is to compare the published returns, delivery and gifting answers with the pages a customer can read today. A seasonal policy change should be consistent across the policy page, FAQ and agent-facing fact. Record any discrepancy and its owner before publishing corrections.

Ask someone outside the team that wrote the policy to read the answer as a shopper. Does it distinguish dispatch time from delivery time, and a return window from a refund processing time? Those are useful editorial checks, not a guarantee of how every AI service will respond.

Shopify offers suggested changes after rescanning; merchants approve or reject them. The documentation warns that scans may miss a change. Direct edits are therefore useful for a specific correction that cannot wait for discovery.

This provides an authoritative store source, not a promise that every model will quote it correctly. Keep checking the customer-facing result after changing a fact.

Before publishing store answers, also review the underlying policy text. Our guide to Shopify’s automated store policies explains the separate checks. Read the related guide.