Shopify Sidekick apps: support, approval and checks
Which apps can Sidekick use, when does it ask permission, and how should a merchant test a connected workflow? A practical guide to the documented limits.
Shopify Sidekick can work with supported apps installed in your store, bringing their information and tasks into the admin conversation. It does not automatically work with every app in your stack, and activation requires your approval.
This guide checks the current documentation on 17 October 2026. It separates supported-app use from discovering a new app, and gives merchants a practical way to evaluate a workflow before relying on it.
Which apps does Shopify identify?
The Help Center gives Klaviyo: Email Marketing & SMS, Judge.me Product Reviews App and Seguno Email Marketing as examples of apps that have added Sidekick support. These are examples, not an exhaustive list or a ranking.
Shopify’s 17 June Spring Edition announcement said App Extensions were live with more than 15 partners, including Klaviyo, Loop and Smile. Treat that as launch context and check the current App Store collection and your provider’s supported tasks when evaluating your own setup.
Discovery and app use are different steps
Sidekick can recommend apps, compare their features and begin installation from chat. Using an already installed app is a separate capability: Shopify says Sidekick asks permission before activating it, and that activation lasts for the current conversation only. When several apps could help, it selects according to their capabilities and your preferences.
Shopify’s developer launch explanation distinguishes data extensions, which bring partner information into an answer, from action extensions, which direct merchants to the relevant app area and stage changes for confirmation. That distinction is useful when asking a vendor what its integration actually does.
Test one real workflow before changing your stack
Our recommendation is to start with an app you already use and a question you can check manually. For example, ask a supported email app about a specific campaign and date range. Identify the app by name and ask Sidekick to explain which information it used.
Compare the answer with the app’s own screen. Check dates, filters and metric definitions before acting on an apparent performance change. For a task that changes something, review the proposed change separately from the explanation that led to it.
Keep a short evaluation note: the question, app, expected result, actual result and any manual correction. This gives your team evidence about a workflow instead of relying on a broad claim that the whole stack is AI-ready. We have not tested these integrations inside a merchant store.
When selecting an app, ask the vendor which data and actions it exposes, which subscription or permissions are needed, and what happens when a request is unsupported. Sidekick compatibility can be useful, but it should sit alongside your normal checks on the app’s core functionality, cost and support.
Shopify’s setup guidance also says Sidekick cannot conduct customer support conversations on your behalf. An internal assistant workflow should not be treated as an unattended customer-service operation.
A specific example: Kaching bundle recommendations
In its 6 October announcement, Kaching said merchants could ask Sidekick what bundle to create. The vendor describes using products customers already buy together to suggest a deal and explain the recommendation. It said the feature was rolling out gradually, so check availability in your own installation.
Our recommendation is to treat the answer as a proposal: inspect the purchase history behind it, check stock and margins, and review the suggested offer before making it available to shoppers. The announcement does not establish a revenue uplift or show that every store has access. We have verified the original post, but have not tested the integration in a merchant store.
Kaching’s Sidekick announcement, 6 October 2026
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